Important Servbank COVID-19 Information and Resources

For Our Homeowners...

  • Stay up-to-date on the latest news revolving around COVID-19. The Centers for Disease Control and Prevention (CDC) offer great prevention tips and updates to help you stay on top of what’s going on.
  • Create an online account at This way you will have access to all of the tools you need to manage your mortgage at any time. This includes payment activity, payment changes, FAQs, important documents, etc.
  • JOY, our automated assistant, is also available 24/7 to answer any questions you may have about your mortgage on the homeowner website.
  • Scammers may take advantage of uncertain times like what we are going through right now. No one from Servbank will ask you for your personal information in an email or text message. If we reach out to you, we won't ask for confidential information such as your name, password, personal identification number (PIN) or other account information. See the Federal Trade Commission's advice for consumers to protect yourself from scams.
  • Scammers may attempt to contact you regarding loss mitigation options, so it’s important to know that the only person that will be contacting you about your forbearance, post-forbearance, and modification updates will be your assigned Homeowner Ally (single point of contact). If anyone other than your assigned Homeowner Ally contacts you regarding loss mitigation assistance, we encourage you to alert your Homeowner Ally.
  • Remember, help with home retention options, including housing counseling, is FREE. For more information on protecting yourself from COVID-19 mortgage assistance scams, see our FAQs below under "I want to know how to protect myself from fraud…"

We're here to help!

We all hit rough patches. COVID-19 has impacted everyone differently. Some of our homeowner felt the impact as early as February 2020, and others are just now starting to feel the effects. Everyone’s situation is different, and we get that. If you’re struggling to pay your mortgage due to COVID-19, there may be immediate help available.

This is why, in line with all federally backed loans including FHA, VA, USDA, Fannie Mae, and Freddie Mac, we are proud to offer assistance on a variety of approved COVID-19 related workout options. We will work with you to understand your unique situation, and help you determine which option is best for you. Read on below for some of our most frequently asked questions when it comes to COVID-19.

Don’t stress. Take action and contact us today or talk to a HUD-approved housing counselor for free advice on what to do next. Our team is here to help you get back on your feet.

FAQs about COVID-19 and your mortgage

I want to know more about forbearance…

I want to know more about post-forbearance relief options…

I want to know how to protect myself from fraud…

I want to know about foreclosure protections…

I want to know where I can get more information…

Homeowner Assistance Funds may be available

Homeowner Assistance Funds

Get Homeowner Assistance Fund help


The Homeowner Assistance Fund (HAF) is a federal assistance program that helps homeowners who have been financially impacted by COVID-19 pay their mortgage or other home expenses. The HAF program available to you will depend on your area. Each state or territory developed its own program. Programs were also developed by Tribes (or their Tribally Designated Housing Entity), the Department of Hawaiian Home Lands, and the District of Columbia.


To be eligible, you must:

  • Have experienced a financial hardship associated with the COVID-19 pandemic.
  • Apply for assistance for your primary residence.
  • Have household income at or below your state’s program requirements. Most state programs limit eligibility to households with less than 150% of the median income in your area or $79,900, whichever is higher. Some programs have established lower limits, so check your program’s income requirements before applying.
  • Meet additional requirements specific to the program where you are applying.


Visit to check your local program. Application processes may vary by location. You will need to verify that you meet income requirements and may need to provide additional necessary documentation.


For any other questions, see or contact a HUD-approved housing counseling agency at or (800) 569-4287. They can help guide you through the application process.

Additional Resources:

¡En español por favor!

Obtenga ayuda del Fondo de Asistencia para Propietarios de Vivienda


El Fondo de Asistencia para Propietarios de Vivienda (HAF, por sus siglas en inglés) es un programa de asistencia federal que ayuda a pagar la hipoteca u otros gastos del hogar de aquellos propietarios de vivienda que han sido afectados económicamente por el COVID-19. El programa HAF que esté disponible para usted dependerá del área en donde vive. Cada estado o territorio ha desarrollado su propio programa. También existen programas desarrollados por Tribus (o su Entidad de Vivienda Designada por la Tribu), el Departamento de Tierras de Origen de Hawái y el Distrito de Columbia.


Para ser elegible, usted debe:

  • Haber experimentado dificultades financieras asociadas con la pandemia del COVID-19.
  • Solicitar ayuda para su residencia principal.
  • Tener un ingreso familiar igual o inferior a los requisitos del programa de su área. La mayoría de los programas limitan la elegibilidad a los hogares con menos del 150% del ingreso medio en el área o $79,900, lo que sea más alto. Algunos programas han establecido límites más bajos, así que verifique los requisitos de ingresos de su programa antes de presentar la solicitud (en inglés).
  • Es posible que también tenga que cumplir requisitos adicionales específicos del programa al que solicita.


Visite a consulte su programa local. Los procesos de solicitud pueden variar según la ubicación. Usted deberá comprobar que cumple con los requisitos de ingresos y es posible que tenga que proporcionar documentación adicional necesaria.


Para cualquier otra pregunta, visite o póngase en contacto con una agencia de asesoramiento en materia de vivienda aprobada por el Departamento de Vivienda y Desarrollo Urbano de Estados Unidos (HUD, por sus siglas in inglés) a o (800) 569-4287.

Help in Other Languages

因為 COVID-19 而經濟上受到影響? 受 COVID-19 影響而有經濟困難的房主可以申請援助,以支付他們的房屋抵押貸款、房產稅和其他 住房開支。 了解更多項目資訊,請訪問 或撥打電話 (800) 569-4287.

BỊ ẢNH HƯỞNG TÀI CHÍNH DO COVID-19? Những chủ nhà gặp khó khăn về tài chính do bị ảnh hưởng bởi COVID-19 có thể nộp đơn xin hỗ trợ cho các khoản thanh toán nợ vay thế chấp, thuế tài sản và các chi phí về nhà ở khác của họ. Vui lòng tìm hiểu thêm về chương trình tại hoặc bằng cách gọi (800) 569-4287.

COVID-19 로 인해 재정적 영향을 입으셨나요? COVID-19 로 인한 영향으로 재정적 어려움을 겪고 계시는 주택 소유자인 경우 담보대출상환액, 부동산 재산세 및 기타 주택 비용에 대해 보조를 신청할 수 있습니다. 프로그램에 대한 자세한 정보는 를 방문하시거나 (800) 569-4287 로 전화주십시오.

PINANSYAL NA NAAPEKTUHAN NG COVID-19? Ang mga may-ari ng tirahang may pinansyal na kahirapan na naapektuhan ng COVID-19 ay maaaring mag-apply para sa tulong sa kanilang mga pagbabayad ng mortgage, buwis sa ariarian, at iba pang mga gastusin sa bahay. Alamin pa ang tungkol sa programa sa o sa pamamagitan ng pagtawag sa (800) 569-4287.

ھل تأثرت مالیًا بسبب جائحة (COVID-19)؟ یمكن لأصحاب المنازل الذین یعانون من صعوبات مالیة بسبب جائحة( COVID-19) التقدم للحصول على المساعدة في مدفوعات الرھن العقاري وضرائب الممتلكات وتكالیف الإسكان الأخرى. تعرف على المزید حول برنامج المساعدة على أو عن طریق الاتصال بالرقم 4287-569 - (800)

For Our Team Members and Locations…

As this pandemic plays out, the health and safety of our team members is of top priority. Our Core Value of “People Matter” has shown itself in so many ways, and we couldn’t be prouder. Rest assured, we have processes and policies in place to ensure our work environments are as safe and clean as possible as the virus continues to impact our communities.

As the situation continues to be fluid, we will do our best to keep you up to date during these unique circumstances. As a nation focused on recovery, we know there will be continued changes at the federal, state, and local level as we work towards solutions for our consumers. At Servbank, we consistently monitor for these updates.

On behalf of everyone at Servbank, we are sending our heartfelt thoughts to you and your loved ones and best wishes for brighter days ahead. As always, we will continue to be there for you and your loved ones during this unsettling time.

LAST UPDATED August 4, 2022