We are a different kind of company. We do business in a different way. And we’re on a mission to Grow Happiness.
Servbank is committed to Growing Happiness in a way that works for our customers. Text messaging provides a secure and efficient way for us to communicate with you and to share important information to almost any mobile device or cell phone. Please read below for details on our SMS/MMS Alerts, including our Terms & Conditions.
Types of SMS/MMS Alerts
Servbank engages in text messaging with our customers for the purpose of loan status updates known as SMS/MMS Loan Status Alerts.
How do SMS/MMS Loan Status Alerts work?
To sign up for SMS/MMS Loan Status Alerts, log into your account at MyLoan.Servbank.com and navigate to “Manage Your Account.” From there, click on your Notification Settings. Within your Notification Settings, you’ll be able to toggle to opt into Text Notifications (as well as emails).
If you’re using our Servbank Mortgage Mobile App, log into your account and navigate to your Notification Settings. Within your Notification Settings, you’ll be able to toggle to opt into Text Notifications (as well as emails and/or push notifications on your phone).
As of the date of this policy, the following categories of Loan Status Alerts are available to select from on our website and our Mobile App: General Servicing, Payment Due, Payment Confirmation, Pending Payment Change, Late Payment, Taxes/Insurance Disbursements, Loss Mitigation.
You must enter a valid mobile phone number in the “Manage Your Account,” “Phone Number” screen, and then go to the “Manage Your Account,” “Notifications” screen and select at least one of the above categories of messages, and then click Apply.
When you opt-in to receive SMS/MMS Loan Status Alerts, we will send you a message to confirm your signup.
You can update your Notification Settings at any time, including opting out of SMS/MMS Loan Status Alerts, by logging into your account at MyLoan.Servbank.com or on our Servbank Mortgage Mobile App.
You may also opt out of the Loan Status Alerts at any time by texting OPT-OUT in response to any of the Loan Status Alerts you’ve received from us.
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IMPORTANT: Servbank SMS/MMS Loan Status Alerts operate independently of any text messages sent by Allied First Bank, sb. Opting out of Loan Status Alerts will not opt you out of any text message services controlled by Allied First Bank, and vice versa.
Is there a charge for SMS/MMS Alerts?
We will not charge you for texting us or when you receive a response from us. However, message and data rates may apply depending on the wireless plan that you have with your carrier. If you have any questions about your text plan or data plan, contact your wireless provider. Standard text and data rates may apply.
What carriers support SMS/MMS Alerts?
AT&T, Verizon, T-Mobile, Sprint, 365 Wireless, Alaska Communication System (ACS), Advantage Wireless, Alltel Wireless, Bluegrass Cellular, Boost Mobile, Carolina West Wireless, Cellcom, Cellular South, Clear Talk Wireless, Commnet Wireless, Copper Valley Telecom, CTC Telecom, GCI Wireless, Google Voice, Illinois Valley Cellular, Inland Cellular, James Valley Communications, Leaco, MetroPCS, MTA Communications, NewCore Wireless, Nex-Tech Wireless, Panhandle Communications, Peoples Wireless, Pine Cellular, Pinpoint Communications, Southern Linc, SRT Communications, Standing Rock Telecom, Thumb Cellular, Simmetry (TMP Corporation), United Wireless
Servbank is not liable for delayed or undelivered messages, nor is your wireless carrier.
What if I need additional help?
For help with SMS/MMS Loan Status Alerts, send us a message through our Message Center at MyLoan.Servbank.com/msg or call our Customer Care Center toll free at 1-866-867-0330.
Terms & Conditions
By opting in to Servbank SMS/MMS Alerts (“the service”), you acknowledge and agree to the terms and conditions provided in this Text Policy and fully and unconditionally authorize Servbank and its service providers to respond to your mobile device or cell phone, even if you your telephone number appears on an Internal, State, or National Do Not Call List or Do Not Contact List. We may use autodialer or non-autodialer technology to send SMS/MMS Alerts to the mobile telephone number you provide to us when you opt in.
Servbank SMS/MMS Alerts are not mobile spam. Servbank SMS/MMS Alerts are a promotional and informational subscription message program that you must provide your express written consent to receive. Servbank SMS/MMS Alerts are not to be construed as a pre-qualification, a pre-approval, or any other offer or commitment to lend or modify a loan.
Servbank may use your mobile device or cell phone number provided to communicate with you about your mortgage debt. We send text messages between the hours of 8am-9pm local time based on your area code. If you do not consent to receive text messages during this time, do not opt into text messages. To disable notifications, go to your Account Settings after logging in to MyLoan.Servbank.com or go to Manage Alerts settings within the Servbank Mortgage Mobile App. You may also opt out of these communications by calling us at 1-866-867-0330.
Servbank reserves the right to block any mobile telephone number or email address it deems invalid or inappropriate and to disable SMS/MMS Alerts at our sole discretion without notice to the recipient.
Notice: If your loan goes into bankruptcy, foreclosure, loss mitigation, or litigation status, or if you invoke your rights under the Fair Debt Collection Practices Act, we may stop sending you SMS/MMS Alerts and unenroll you from our notification settings at any time. Any notices required by law or regulation will be sent to you in writing, but may still be delivered electronically if you have opted into our Paperless Communications.
IMPORTANT: Please do not use SMS/MMS Alerts to communicate time-sensitive instructions, non-public personal information, or other official personal or company business or notifications. Urgent and/or sensitive matters should be communicated directly to the appropriate individual via telephone, e-mail, or in writing.
Consent to Use of Electronic Records
By consenting to receive SMS/MMS Alerts, you also agree that Servbank may use electronic documents and records when obtaining your consent to receive Loan Status Updates. You agree that the use of electronic records satisfies any legal obligations Servbank has to provide information about your consent to you in writing. If you do not agree to this, you should not agree to the terms. Your consent is not required in order to obtain or modify a mortgage or any other service from Servbank or otherwise transact with us. Once you provide your consent, you may revoke it at any time by following the procedures above.
You have the right to receive a paper copy of all documents that we are legally required to deliver to you in writing. You can: 1) request a paper copy of such documents, including the agreement for Servbank to contact you through automated means (including by automated dialing systems, pre-recorded messaging, text messaging (SMS/MMS), and/or email); 2) withdraw your consent to the use of electronic records; and/or 3) update your contact information by calling our Customer Care Center toll free at 1-866-867-0330. If you request paper documents in lieu of electronic documents, they will be provided to you at no charge.
You must have certain equipment and software in order to receive the electronic records associated with your consent to receiving electronic communications from us. To help provide the best user experience, we recommend using one of the following supported web browsers: Firefox version 52 or higher, Google Chrome version 70 or higher, Microsoft Edge version 79 or higher, or Safari version 11 or higher. You will need computer hardware and software that is required to run the particular browser. To retain your records, you must have computer hardware and software capable of saving the web page viewed by your web browser. You may also print the records if you have a printer and appropriate hardware and software for printing pages viewed by your browser. In registering your consent online, you are indicating your signature to and acceptance of these terms and the consent to the use of electronic records as well as confirming that you have equipment meeting the above receipt, access, and retention requirements.
We may treat your provision of an invalid e-mail, mobile telephone number, or other electronic address, or the subsequent malfunction of a previously valid e-mail address, mobile telephone number, or other electronic address, as a withdrawal of your consent to receive Loan Status Updates delivered electronically by Servbank.
Servbank disclaims any responsibility for the accuracy, completeness, or reliability of data or information contained in or suppled through its SMS/MMS Alerts, including responsibility based on negligence or misstatements. Servbank makes no warranties, express or implied, regarding such data or information.
By using this service, you agree that the terms and conditions stated in this Policy will apply to you and are incorporated by reference into any communication covered in or anticipated by this Policy. You also agree that any disputes pertaining to this service will be governed by and construed in accordance with the laws of the State of Arizona without giving effect to any principles of conflicts of law and that any action arising out of your use of SMS/MMS Alerts may only be filed in the state or federal courts located in Arizona.
As stated above, your consent is not required in order to obtain assistance from Servbank or otherwise transact with us. As an alternative you may contact us through our Message Center at MyLoan.Servbank.com/msg or call us toll free at 1-866-867-0330.
Any complaints regarding SMS/MMS Alerts should be sent in writing to:
ATTN: Qualified Written Requests
3138 E. Elwood Street
Phoenix, AZ 85034
Please include the following information: Your full name, account number, mailing address, and a brief description of the complaint. We will review your correspondence and provide a response within thirty (30) business days of receipt.
This Text Policy was last updated: January 1, 2023
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