Frequently Asked Questions (FAQs)
If you have questions about your loan with Servbank and would like to speak to someone, please give us a call at (866) 867-0330. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET & Saturday 8:00 am – 12:00 pm ET to help you.
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Requesting Written Material
How do I request a Verification of Mortgage (VOM)?
You can request a Verification of Mortgage (VOM) on the customer website, third party portal, or by phone.
Customer Website: The easiest and fastest way to request a Verification of Mortgage is through our customer website. Under the 'Loan Information' section you will find the Verification of Mortgage option that will take you to our Verification of Mortgage form. Simply fill in the information on the form, and we will send you your Verification of Mortgage.
Third-Party Requests: Submit your request electronically via our Third-Party portal.
News Flash: The VOM request will be emailed or mailed within approximately 48 business hours of receipt of your request.