Frequently Asked Questions (FAQs)

If you have questions about your loan with Servbank and would like to speak to someone, please call us at (866) 867-0330. Our Homeowner Care team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET and our Ally department is available Monday – Friday 8:00 am – 9:00 pm ET.


Home Equity Line of Credit (HELOC) Servicing Fee Schedule

In addition to the Standard Servicing Fee Schedule, the following fees may be charged for certain services you request or services that occur specifically related to the servicing of your HELOC loan. The actual fees charged may be different, or there may be no fee, depending on state law, and the terms and conditions of your specific HELOC (see your HELOC loan documents for more information). Please note the fees listed below are subject to change.


Fee Type

Description

Amount


Additional Checks Fee

This fee is incurred to provide additional paper checks to the

customer upon request.

Up to $30


Annual HELOC Fee

This fee is charged annually to the HELOC, starting the first

anniversary date of the account opening, and each

anniversary thereafter during the draw period.

As stated in loan documents

Up to $100


Early Termination Fee

This fee is assessed if the HELOC is closed within a certain

time period from the date it was originated.

As stated in loan documents

Up to $500 plus repayment of

closing costs, if applicable.


Late Charge Fee

(%)

Late charges are assessed for payments not received by the

due date plus any applicable grace period. Late charges are

calculated based on the terms of the Note, subject to state

limitations. Late charges specific to your loan can be found

on your billing statement.

As stated in loan documents

Up to 10%


Over Credit Limit Fee

This fee is assessed when the credit amount for a HELOC is

exceeded in any given month.

Up to $25


Line Reduction Fee

This fee is assessed to process a reduction of the line of

credit upon customer request.

Up to $250 plus recording

fees, if applicable.


Stop Payment Fee

This fee is assessed when a stop payment is requested on a

HELOC check.

Up to $30


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