Frequently Asked Questions (FAQs)

If you have questions about your loan with Servbank and would like to speak to someone, please call us at (866) 867-0330. Our Homeowner Care team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET and our Ally department is available Monday – Friday 8:00 am – 9:00 pm ET.

Standard Servicing Fee Schedule

Accessibility & Language Access

Escrow

Forbearance

Homeowner`s Insurance

Loss Draft

Mortgage Assistance

Mortgage Insurance

Mortgage Payoff

Mortgage Recast

Natural Disasters

Payment Methods

Requesting Written Material

Servicemembers Civil Relief Act (SCRA)

Transfer Homeowners

Year-End Statement

Commonly Used Forms/Documents

HELOC

Home Equity Line of Credit (HELOC) Servicing Fee Schedule

Mortgage Assistance