Frequently Asked Questions (FAQs)
If you have questions about your loan with Servbank and would like to speak to someone, please call us at (866) 867-0330. Our Homeowner Care team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET and our Ally department is available Monday – Friday 8:00 am – 9:00 pm ET.
Standard Servicing Fee Schedule
Accessibility & Language Access
Servicemembers Civil Relief Act (SCRA)
Home Equity Line of Credit (HELOC) Servicing Fee Schedule
Mortgage Insurance
What exactly is Mortgage Insurance?
Mortgage Insurance, or MI, is an insurance policy that protects a lender in the event that the homeowner defaults on the loan.
News Flash: Once you`ve achieved 20% equity in your home, you may be eligible to cancel your MI (with the exception of FHA loans, which do not allow the removal of MI).
Depending on the type of loan you have, you will pay for mortgage insurance one of two ways: Private Mortgage Insurance (known as PMI) or FHA Mortgage Insurance (known as MIP).
Can I remove Private Mortgage Insurance (PMI)?
HOMEOWNER REQUESTED CANCELLATION
You may be eligible to request the cancellation of your PMI
one of two ways:
- When
your loan-to-value (or LTV) ratio is scheduled to reach 80% of the
Original Value* of the property (regardless of outstanding balance on this
date)
- When
the principal balance of your mortgage reaches 80% of the Original Value*
of the property (based on actual payments)
Additional requirements:
- You
must be current on your loan
- All
payments in the last 12 months must have been paid no later than 30 days
past the due date
- All
payments in the last 24 months must have been paid no later than 60 days
past the due date
- You
must certify that the property is not subject to a subordinate lien
- You
must satisfy any requirement of the holder of the mortgage for evidence
that the value of the property has not declined below the original value
Substantial improvements defined:
Improvements or renovations that substantially extend the
useful life of the mortgaged premises are considered more extensive than
repairs and may include replacement of major components such as cabinets,
bathtub, bathroom title, relocation of plumbing/gas fixtures/appliances, or
significant structural alterations such as relocating walls and/or the addition
of square footage.
* Based on Original Value, not current value.
AUTOMATIC TERMINATION
We will automatically cancel your PMI when the principal
balance of the mortgage is scheduled to reach 78% of the Original Value* of the
property (regardless of outstanding balance on this date).
If your loan reaches 78% as defined above and your loan is
not current, Mortgage Insurance must be terminated once the loan becomes
current.
* Based on Original Value, not current value.
Please send your PMI cancellation requests to:
Servbank
ATTN: Homeowner Care
3138 E. Elwood Street
Phoenix, AZ 85034
Please include an explicit request to cancel PMI, your loan
number, the date, and the signatures of all homeowners.
If you have questions about your specific requirements to
request a cancellation, please call 866-867-0330.
State Requirements
The requirements above comply with Federal and Agency requirements. State law might provide more beneficial requirements and when applicable, those rules will be followed.