Frequently Asked Questions (FAQs)

If you have questions about your loan with Servbank and would like to speak to someone, please call us at (866) 867-0330. Our Homeowner Care team members are available Monday – Friday 8:30 am – 8:00 pm ET and our Ally department is available Monday – Friday 8:30 am – 8:00 pm ET.

Accessibility & Language Access

Bankruptcy

Commonly Used Forms/Documents

Escrow

Forbearance

HELOC

Home Equity Line of Credit (HELOC) Servicing Fee Schedule

Homeowner`s Insurance

Loss Draft

Mortgage Assistance

Mortgage Insurance

Mortgage Payoff

Mortgage Recast

Natural Disasters

Payment Methods

Requesting Written Material

Servicemembers Civil Relief Act (SCRA)

Standard Servicing Fee Schedule

Test

Transfer Homeowners

Year-End Statement

Test

Test

[Company name],

(866) 867-0330,

[Borrower Portal URL],        

[Loss mitigation email address],

(855) 770-9494,        

(855) 770-4246